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KM Applications - Communications Section

Anonymous (1996); AT&T sees end to paper trail, Informationweek, No. 607, 25th November, 1996, p36.
Berra, P.B. and Ghafoor A. (1998); Data and knowledge management in multimedia systems, IEEE Transactions on Knowledge & Data Engineering, Vol. 10, No. 6, November-December, 1998, p868-871.
Borron, J., Morales, D. and Klahr, P. (1996); Developing and deploying knowledge on a global scale, AAAI magazine, Winter, 1996, p65-76.
Bruce, M., Cooper, R., Morris, B. and Wootten, A. (1999); Managing requirements capture within a global telecommunications company, R & D Management, Vol. 29, No. 2, April, 1999, p107-119.
Carliner, S. (1999); Knowledge Management, Intellectual Capital, and Technical Communication, Proceedings of the IEEE International Professional Communication Conference, 1999, p85-91.
Cauchard, V.F., Revenu, M. and Porquet, C. (1999); Knowledge Management in Image Processing by Means of Case-Based reasoning, IJCAI Workshop on Knowledge Management and Organisational Memory, 31st July, 1999, Stockholm.
Domingue, J. and Motta, E. (1999); Planet-Onto: From News Publishing to Integrated Knowledge Management Support, IEEE Intelligent Systems, September, 1999.
Holsapple, C., Johnson, L. and Waldron, V. (1996); A Formal Model for the Study of Communication Support Systems, Human Communication Research, Vol 22, No. 3, 1996, p421-446.
Kenyon, J. and Briggs, P. (2000); Network Map: Visualizing Telecommunications Service, Journal of Knowledge Management, Vol. 4, No. 1, 2000, p56-63.
Ribière, M., Matta, N. and Cointe, C. (1998); A proposition for managing project memory in concurrent engineering, in International Conference on Computational Intelligence and Multimedia Applications (ICCIMA'98), Churchill, Autralia, February 1998.
Smoliar, S.W. and Baker, J.D. (1999); Storytelling, jamming, and all that jazz: knowledge creation in the world of new media, Proceedings of the 32nd Hawaii International Conference on System Sciences, HICSS-32, 1999, p10.
Steffen, J. (2000); Communicating to knowledge workers, Knowledge Management Review, Issue 12, January-February, 2000, p28-31.
Thomson, S. (2000); Knowledge and the bigger picture, KM Magazine, April, 2000, p32-34.

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Acknowledgement
Many people have contributed to this list including Charles Kramer, Jacky Swan (University of Warwick), Peter Dorfman, Michael Mannington (ID Tours), John Domingue (Open University) and Paul Shea (AMS Access).