jointly organised by:
National Technical University of Athens, Greece
University of Linz, Austria
IFIP WG 8.3 & WG 8.5
GI FA 6.2 (Informatics in Public Administration)

The importance of Knowledge Management (KM) is increasingly recognised in business and public sector domains. The latter is particularly affected to actively practice KM since it deals with information and knowledge resources at large: much of the work of public authorities refers to the elaboration of data, information and knowledge on citizens, businesses, the society, the market, the environment, laws, politics etc.

Even most products of public administration's and governance's work are delivered in the shape of information and knowledge themselves. This especially applies to policies, management, regulation and monitoring of
society, market and environment. Here, one expects great support from adequate KM concepts and tools to exploit the huge knowledge and information resources in an efficient way.

Not only the trend towards the knowledge society calls for KM solutions, current e-Government developments significantly influence the public sector. They require the rethinking of knowledge distribution and management. Ample access to remote information and knowledge resources is needed in order to facilitate

• Citizens' and businesses' oriented service delivery including one-stop service provision,
  
• Inter-organisational co-operation between governmental agencies and
  
• Cross-border support for complex administrative decision making.

E-Government - and in specific the concept of online one-stop Government - integrate dislocated information and knowledge sources to a global virtual knowledge fabric.

Modernisation and re-organisation of governmental work and
responsibilities imply significant changes to knowledge resources. Even when introducing new IT into a specific administration, project knowledge on which decisions have been made, why have these been made and how have problems been solved represents valuable knowledge resources for future changes. Support for the collection, elaboration
and accessibility of such domain and project knowledge needs to be designed properly.

E-Government implies a fundamental knowledge redistribution and requires a careful rethinking of the management of project know-how, domain expertise, information resources and knowledge bases. At the same time, the specific problems of public administration and governance (e.g. data
protection, security, trustworthiness, etc.) need to be taken into account.

The annual international workshops on "Knowledge Management in e-Government" bring together academics and practitioners to discuss and disseminate ideas, concepts and experiences on the many perspectives and issues that deserve attention when developing e-Government systems and KM solutions for the public sector.

In continuation of the discussions and findings of KMGov2001 in Siena (GR) and KMGov2002 in Copenhagen (DK), we ask for innovative contributions for KMGov2003 which address theoretical, methodological or practical aspects of distributed knowledge and knowledge management in public administration. Contributions should address issues like:

• concepts of knowledge management and knowledge engineering for the public sector
  
• transparency of knowledge & knowledge management in e-Government and e-Democracy
  
• the various fields and domains of knowledge in e-Government(e.g. environment protection, legal information, citizen information, etc.)
  
• empirical studies and analysis of different knowledge existing in the public sector
  
• eliciting the needs for KM in the public sector
  
• organisational learning and case-based reasoning approaches in e-Government
  
• case studies and best practice experiences on distributed knowledge and knowledge management in e-Government
  
• (alternative) design concepts and practices for government and virtual administrations
  
• technical aspects on knowledge flow and information retrieval in e-Government
  
• human factors and usability issues in knowledge management for e-Government
  
• CSCW, Groupware and other knowledge management tools supporting knowledge working communities in the public sector
  
• differences in KM for the public vs. private sector
  
• implicatons of powerful knowledge management tools for the work of the public sector
  
• studies on cost/benefit of knowledge management in the public sector
  
• evaluation means, quality measures and feasibility studies on knowledge management systems
  
• cultural, social and political issues on knowledge management n e-Government

Please e-mail your submission (approx. 10 pages A4, single-spaced, 12 pt.) to Maria Wimmer (mw@ifs.uni-linz.ac.at ).

Important dates:
One page abstracts are due by October 15, 2002 (optional but recommended). Full paper submissions are due by December 1, 2002.Notification of acceptance by January 15, 2003. Camera-ready papers (up to 12 pages) are due by March 15, 2002.

The accepted papers will be published in the proceedings of the workshop by Trauner Druck under the copyright of IFIP.

For further information please have a look at:
http://falcon.ifs.uni-linz.ac.at/KMGov2003/

Program Chairs:
Gregoris Mentzas, National Technical University of Athens, GR
Roland Traunmueller, University of Linz, AT

Workshop Coordination:
Maria Wimmer, University of Linz, AT