After the success of its first two books on “Real-Life Knowledge Management: Lessons from the Field” and “Hands-On Knowledge Co-Creation and Sharing: Practical Methods and Techniques” and requests from the community, the editors are happy to launch a call for contributions for a new book on ‘Supporting Service Innovation through Knowledge Management: Practical Insights and Case Studies’. For the first time, this book will be developed in strong cooperation with the Swiss Knowledge Management Forum (SKMF), a Community that incubates and promotes new ways of thought in the area of KM in Switzerland. Again for the first time, this book will be supported by a number of sponsors from industry.

We invite authors to submit extended abstracts covering case studies and other practical insights on how knowledge management methods, techniques or tools have successfully helped innovation in the service industry. The principal audience of the book are practitioners, CEOs and innovation managers. This book will equip them with a set of usable and practical examples of the different KM methods, tools and instruments that support service innovation.

The deadline for the submission of extended abstracts is 31 March 2008. Please read the attached full call for extended abstracts for details.