In this paper, Kevin R. Parker proposes new concept to fine-tune the process of electronically gathering competitive intelligence – a key activity in knowledge management systems. Most tools are nondiscriminatory in information gathering, and a structured approach is needed to assist managers at all organisational levels in the needs identification process. The proposed multiclass interest profile provides the capability of expanding the coverage of critical intelligence areas to reflect the assorted topics that make up an organisation’s information needs.

You can access the full paper here.