KB Book launched: Supporting Service Innovation through Knowledge Management
21-Feb-09
The 3rd Knowledge Board Book "Supporting Service Innovation through Knowledge Management" that has been edited in cooperation with the Swiss Knowledge Management Forum (SKMF) was launched in Zurich on 19 March 2009. Editors of the book are Patricia Wolf, Sami Kazi, Peter Troxler and Ralf Jonischkeit. Graphics have been designed by Ron and Bar Dvir.
For the book, the following 20 European and international case studies were compiled.
| Title | Authors |
| Applying Storytelling in the Service Innovation Process – Findings from a Case Study | Adrienne Schäfer, Roman Aebersold |
| Exploring Knowledge and Innovation Management Practices in Service Sector SMEs | Patricia Wolf; Pierre-Yves Kocher; Lukas Scheiber |
| Integration of Customer Knowledge for the Generation of Service Innovation in the Music Industry | Selma Borovac, Joanna Golata, Tobias Müller-Prothmann, Edda Behnken |
| Leadership for Sustainable Knowledge Management and Service Innovation in Construction | Shamas-ur-Rehman Toor, George Ofori |
| Future Centers: engines for service innovation | Ron Dvir, Paolo Martinez, Hank Kune, Leif Edvinsson |
| A Private Bank in Search for Innovative Communication Structures | Martin Felix Räber, Patricia Wolf |
| A Systemic Approach of Knowledge Development to Create Service Innovation | Marinita Schumacher |
| Swiss Cleantech: Accelerating Innovation via a Hybrid Approach | Christian Häuselmann, Bridget Wandelt |
| Co-creating Service Innovation with Clients and Staff – The PwC Innovation Factory | Beat Knechtli, Martin Wallin |
| Knowledge Management supporting the Innovation Strategy in Service Operations | David Birchall, Jeni Giambona |
| ‘Constructing’ Sustainable Innovation through Knowledge Management – The Case of Plasterboard | Prija Johal, John Colley |
| A Practical Introduction to Service Innovation | Alban Fischer |
| Mission (im)possible? – Prototyping Service Innovation | Anne-Katrin Neyer, Bernhard Doll, Kathrin Möslein |
| Social Capital - the Human Side of Innovation | Silvio Erni, Ruedi Krummenacher |
| Open Content in the Creative Industries: A Source for Service Innovation | Peter Troxler |
| How a traditional training center was transformed into an open innovation service provider – model, lifecycle and operating principles | Ron Dvir |
| Customer Interaction in Service Innovation - A Checklist for Service Innovators | Arja Kuusisto, Mikko Riepula |
| How Future Center Catalyze Service Innovation in Education | Ron Dvir, Yael Schwartzberg, Haya Avni, Pnina El-Al Anglert |
| Legal Aspects of Crowdsourcing – Knowledge Management as Part of an Adequate Risk Management | Tobias Sedlmeier, Jan Morgenstern |
| Disruptive Service Innovation | Patricia Wolf, Ron Dvir Sami Kazi |
For more information on "Supporting Service Innovation through Knowledge Management", please contact the SKMF or contact the KnowledgeBoard.com editor.
Details
- Author:
- Patricia Wolf
- Publisher:
- KnowledgeBoard
- Date:
- 21-Feb-09
- Categories:
- Innovation, K-Business
- Sections:
- Events , Home , News
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