Free download: Get a taster of the new KnowledgeBoard book

Following the launch of KnowledgeBoard.com's third book 'Supporting Service Innovation through Knowledge Management', you can now download the next few chapters for free.

KnowledgeBoard.com has launched its new book 'Supporting Service Innovation through Knowledge Management' and we're giving you the opportunity to download the chapters for free.

Service innovation is a major driving force in building and maintaining future turnover and earnings potential, offering new market opportunities for an active and fruitful relationship/partnership with clients. The third book in the KnowledgeBoard series aims to investigate and showcase different industrial experiences and practical insights into the role of knowledge management to support service innovation within and across organisations.

Download the next few chapters below:

Chapter 7: Customer interaction in service innovation - A checklist for service innovators

Chapter 8: Open content in the creative industries: A source for service innovation

Chapter 9: Applying storytelling in the service innovation process – Findings from a case study

Chapter 10: Co-creating service innovation with clients and staff – The PwC innovation factory

Chapter 11: Future centres: engines for service innovation

Chapter 12: A systemic approach of knowledge development to create service innovation

You can download the previous chapters here.

For more information on obtaining a hard copy of the book, please contact the Swiss Knowledge Management Forum