Don’t bet your enterprise (2.0) on Sharepoint
02-Aug-10

The stratospheric rise of the social web reaches far beyond the likes of Twitter & Facebook. Within many global 2000 companies, the journey to create Social Enterprises (also referred to as Enterprise 2.0) is underway, set against a backdrop of hopelessly outdated methods for employee collaboration & communications.
There’s a lot at stake. Companies that make a smooth transition to a social enterprise can unlock innovation more quickly, capture & share knowledge more effectively and harness their global networks of talent to outwit the competition. But the transition is complicated, requiring not just adoption of new technologies but significant changes in culture and working behaviour.
So how do you set about achieving a smooth transition, preferably before your competition? This is where Microsoft’s Sharepoint looms large, as the intranet collaboration platform of choice across many large enterprises today. Now, before I explain some of the dangers of resting your social enterprise strategy on Sharepoint, let me be clear that this is not an attempt at Microsoft bashing. Sharepoint represents a perfectly acceptable enterprise solution chosen by lots of smart CIO’s.
However, over the past eight years I’ve worked with many large enterprises to plan, build and manage online communities. That experience leads me to believe that companies betting their social enterprise on Sharepoint won’t grab the ‘competitive premium’ and may well struggle to make the intended transition. Here are four reasons why:
1. Time is money
A candid conversation with most global 2000 CEOs would reveal that whilst his/her company may have a global brand, large parts of the organization falls well short of operating as a single, efficient global organisation. The companies that are first to truly operate as seamless global entities, with traditional silos overcome to empower geographically dispersed colleagues to connect, share, collaborate & learning quickly & effectively, will increase their profitability significantly and create a major competitive advantage.
So if time is money, why hold back the organization by waiting for the lumbering giant Microsoft to introduce the newest releases of Sharepoint, and then go through the expense and complexity of implementation. This is slowing the organisation down and ceding the big opportunities to more agile competitors.
2. Unleash early adopters to accelerate change
There’s one key reason that I prefer the term ‘Social Enterprise’ to ‘Enterprise 2.0’. It reminds us that we’re talking about people, helping them to be more productive, become more skilled & deliver their full range of knowledge and experience for the company’s benefit.
Social media may be new, but understanding human behaviour is not. We know for sure that changes doesn’t happen uniformly within an organisation.
And yet a dependence on Sharepoint suggests that everyone within an organisation gets access to and adopts new capabilities at the same time.
The truth within most organisations, there are a proportion of colleagues (almost certainly a minority) biting at the bit to embrace a more ‘social’ way of working. Empower those early adopters to build their employee communities & demonstrate the value and benefits of the social enterprise. Sure it means losing some control, but welcome to the digital age. When early adopters demonstrate value, the ‘unconvinced majority’ will follow.
Once real momentum and adoption is established, the focus can turn to providing enterprise wide support through something like Sharepoint.
3. The near game is more important than end game
This is surely an alien concept to big business. But the truth is that many of the biggest successes in social media, like Facebook or Twitter, came from focusing on the near game, not the end game. In fact, it is highly unlikely that had Facebook set out its stall to attract 400 million users originally, it would have failed. Instead, it was very focused, nurtured success and created momentum over time. This is a completely different mindset to traditional corporate projects, but an important lesson on the road to success with your social enterprise.
4. The enterprise mindset is too inflexible
The IT community has spent the last 15 years bringing uniformity to IT investments, in order to eradicate duplicate costs & avoid a mish-mash of inoperable systems. This is the ethos that dictates everyone will use Sharepoint.
But the world of technology evolves fast, and today some of these long standing best practices appear out of kilter with what business leaders need for success. Firstly, the pace of technology innovation has accelerated, making long term IT bets more risky. Simultaneously, the cost of best-in-class technology has fallen dramatically, is available as a service (reducing capital investment) and is much more scalable (e.g. through the Cloud). And more open platforms and API’s mean much more flexibility, heralding the age of the mash-up (i.e. take multiple best in class solutions and binding them together to maximise value).
Large enterprises need enterprise level collaboration capabilities like Sharepoint. However, this should be combined with more innovative offerings (which integrate with Sharepoint or similar) that allow communities to emerge quickly and flourish. Whilst this approach may bring howls of protest about ‘duplicating investment’ and ‘IT wastage’, in truth there are a choice of outstanding social solutions available in the market place without Microsoft style price tags and implementation complexity.
Furthermore, the financial rewards of the Social Enterprise dwarf the associated technology costs. You just have to jettison the traditional approach and mindset in favour of something more innovate and entrepreneurial if you want to be a winner!
Graeme Foux is the CEO of Knexus.
Details
- Author:
- Neil Davey
- Publisher:
- KnowledgeBoard
- Date:
- 02-Aug-10
- Sections:
- Home , News
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The Social Enterprise
Hi, Agree with your use of the label 'social enterprise' . It's unfortunate that its also a label for what used to be called 'community (neighbourhood) enterprise'. That said, I think its perfectly possible to make Sharepoint the means by which to develop a more social enterprise, it just takes the right attitude and values to do so, and, as you say, they are not present in most organizations, especially large ones. Sharepoint shares many of the characteristics of so-called collaboration platforms that grew out of the Groupware era of the late 1980s ad early 90s, which is that its corporate software that supports centralised management and control. US based Research by Wanda Orlikowsky in the early 90s that identified the shortcomings of Groupware implementation, which once promised the same benefits of collaboration that enterprise 2.0 today does. It was either ignored or software developers chose not to act on it. There are a new generation of collaboration platforms that will foster what McAfee rather awkwardly called 'emergent collaboration, a concept or phenomena that is perhaps better captured in the term 'spontaneous collaboration. Many of these are SAAS based offerings such as Groupsite by Collectivex. These are off-the-shelf bundles of web 2.0 technology enabled services that allow users to grow a collaboration space or knowledge sharing and learning infrastructure that not only enables but also encourages spontaneous collaboration. I addressed organisation performance improvement using such platforms in a series of artilcles from Nov 2008. Here's the link: <http://www.knowledgeboard.com/cgi-bin/item.cgi?id=2991>
Peter