"As communities become integrated into organizations, they usually ned to demonstratemaesurable value. Community development, like other KM efforts, often start with a gut-level conviction in its value." says Richard McDermott in his article "Measuring the impact of communities".

The article introduces his framework to assess the impact of communities, that is based on a pyramid of activities, output, value and business result.

If you got curious now, please read his full article in our library.