Themebased community: First theme during October
27-Sep-02
Themes are characterised by
- Awareness raising for specific topics, namely themes; facilitating and stimulating of these themes inside of the European KM community
- Networking of people and entities inside of the KM community dedicated to a particular theme
- Knowledge sharing between all people and organisations being part of the European KM community as a major point of interest
- Synthesising of results coming out of discussions, events and related activities
- Evaluating impact of all the above mentioned to improve the approach in a holistic manner
The first theme taking place from 30.09.-25.10.02 will tackle the question "What type of business problems can you solve with KM?". Highlights of this month will be a workshop at Siemens in Munich (see the article on this as well) and one in Prague at the eBusiness and eWork 2002 conference (to be confirmed), weekly keynote presentations by well known companies like BT, and interviews with knowledge managers of European enterprises. A rough agenda is already available (come back at 30 September for detailed information.
Theme1: "What type of business problems can you solve with KM?" (30.09.02 - 25.10.02)
| 30.09.-04.10.2002 | |
| Monday, 30.09.2002 | 3pm (CET)Online keynote presentation (registration required until 2pm CET) by Mr. Riches: "Business Problems and KM at British Telecom" |
| Tuesday, 01.10.2002 | 11am (CET) Online workshop with British Telecom, Mr. Riches |
| Online survey (01.10.-11.10.2002): "What knowledge-related business problems is your company facing?" | |
| First poll | |
| Wednesday, 02.10.2002 | Interview with Andy Boyd (Royal Dutch Shell Group) |
| 07.-11.10.2002 | |
| Monday, 07.10.2002 | Newsletter about the activities and outcomes of the first week |
| Online keynote presentation by Mrs. Le Moult: "Business Problems and KM at Siemens" | |
| Tuesday, 08.10.2002 | Interview with Guillermo Arango (Sema Schlumberger) - planned - |
| Second poll | |
| Wednesday, 09.10.2002 | KM-Forum at Siemens (Munich): - Presentations by Siemens ICN, Infineon, SBS Management Consulting, Siemens Corporate KM - Discussions with Knowledge Managers at Siemens - Offline workshop "Business Challenges" |
| 14.-18.10.2002 | |
| Monday, 14.10.2002 | Newsletter about the activities and outcomes of the second week |
| Tuesday, 15.10.2002 | Interview with Steve Denning (former World Bank KM-director, Most admired knowledge leader in November 2000) - planned - |
| Third poll | |
| Wednesday, 16.10.2002 | EBEW 2002 in Prague: Patricia and Bernd will interview participants about which business problems they are addressing with KM in their RTD projects. Watch out for them! |
| Thursday, 17.10.2002 | Survey at EBEW 2002 (Prague): "What business benefits did you get from the KM system you implemented?" |
| 21.-25.10.2002 | |
| Monday, 21.10.2002 | Newsletter about the activities and outcomes of the third week |
| Online keynote presentation by Gemplus: "Business Problems and KM at SME's" | |
| Tuesday, 22.10.2002 | Online survey (22.10.-28.10.2002): "What benefits did you get out of this theme?" |
| Interview with Ted G. Chapeks Jr. (DaimlerChrysler Corporate University) - planned - | |
| Fourth poll | |
| Thursday, 24.10.2002 | Online workshop with Gemplus |
| Thursday, 31.10.2002 | Online keynote presentation by Mr. Kelleher: "Business problems and KM at PwC" |
For more information about this please refer to
Details
- Author:
- René Stach
- Publisher:
- KnowledgeBoard
- Date:
- 27-Sep-02
- Categories:
- Communities and Collaboration, Implementation, CoPs
- Sections:
- News
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Member comments (2)
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Chapeau!
I think this is a great initiative. Discussions on forums like these tend to become wide ranging, in itself laudable, but which often makes it hard for participants to maintain a certain helicopter view of what's happening. This introduction of themes is an opportunity to trie and reach a synthesis of all contributions on a given topic. This increases the change that discussions don't remain just that, discussions, but yield applicable actions for organisations. The last of course is the bottom line in KM: increasing the ability to act.
Kind regards,
Ton Zijlstra
Welcoming this new Initiative
This is a really good way to develop particular aspects of KM, through real focus over a month or so and I look forward to participating. Two of my research colleagues from University of Greenwich, London will be attending the Siemens event on 9th Oct and we will all hopefully get to see the BT presentation on Monday 30/9.
KM is often afforded a 'sophisticated' role in companies thinking/planning but in my experience it can also have real impact at the 'everyday' customer inter-face - simply by having inbound tele-operators eqipped with fast access to knowledge as to how smae/similar customer queries/problems have previously been solved. Enquirers provided with a positive and rapid solution to their 'problem', whatever it might be, are more likely to remain customers, do more business !